How to use account freeze

You can freeze access to your account for as long as you wish. If you ever get the sense that there’s suspicious activity in your digital life—while traveling, using public WiFi, or out and about—and wish to prevent anyone (hackers too) from gaining access to your account, you can freeze access to your LogMeOnce account from any device. Simply select for how long!

Once you initiate an account freeze, no transactions or activity can occur. You can specify that only access from computers (or certain computers) is prohibited while allowing access from a specific “trusted” mobile device (or vice versa) to unfreeze your account.

You will be prompted to the Anti-Hacker Protector Dashboard. Tap on the Account Freeze Icon.

Select your desired account freeze option and proceed by clicking Save Changes and Logout button. (for the detailed overview of these options, read the whole article).

After clicking the Save Changes and Logout button, you will be logged out from your account and your account will be frozen.

LogMeOnce Account Freeze provides multiple freeze options. They are:

You can mouse over the information icon "i" to see additional information.
Freeze my account until I unfreeze it:
With this option, your account goes into freeze status and stays frozen until you unfreeze it by visiting the LogMeOnce login page to initiate your login.

This option will freeze access to your account from any IP Addresses except your desired IP Address. As default, it shows the current IP Address where you are logged in from. This means any connection from another IP Address is frozen until it gets unfrozen which requires additional step up and authentication. When you login from your desired IP Address,  your account is not frozen and it works as normal.  

For example, you are working with multiple customers or users and when you visit a customer site, you could only enable access from that network alone, and all other networks and IP addresses are frozen. Another example is when you leave your office and go home, you can add greater security to your office network and account by simply adding account freeze and hence preventing anyone from accessing your account from your office location, network, or computer (or vice versa)!

This option will freeze everything in your account from selected devices. By default, it shows the list of current devices in your account. You could select one or multiple devices to add to your exception list. You could use the Control or Shift keys to select one or more devices.

When your account is frozen, you can only log in from the selected devices. For example, if you can not find/locate your device or your device is being used by a family member, you could freeze access to your LogMeOnce account, but your devices will function as normal. 

1. You will be prompted with the following message that your account is frozen. There are additional instructions sent to your email address, however, you can click on OK to start the account recovery process to unfreeze/unlock your account.

After clicking on OK, you would be redirected to the Account Recovery page which displays your account recovery options. You can recover accounts based on email and mobile phone if you have already configured your account recovery features. In this example, we will perform account recovery via email.

2. Select the desired email to receive account recovery instruction and link.

3. Click on Continue. 

It will then display a message to check your email account.

4. See below example:  Check your email and you have received an account recovery email. Click on Unlock your account.

5. After clicking the recovery link, LogMeOnce will ask you to confirm the security answer that you had previously setup. Please enter your security answer and click on Continue.

After that, you will be prompted to the login page. You can go ahead and log in normally.